Managing customer engagement has never been more complex. In this session you will learn about the latest trends, understand how to build an inclusive channel strategy and have hands-on practice in building your own contact channel.

- Learn about the latest trends, research and thought leadership on customer engagement
- Discover how to design an inclusive channel strategy in a practical interactive workshop
- Gain new skills by building your own channel

Come listen to thought-leaders in customer engagement. You'll hear about trends shaping the future engagement landscape and the opportunities this creates for businesses to build richer, more personalized, and differentiated experiences for customers, at scale. You'll also learn about how Twilio, along with our Partners, can work with you to build engagement strategies and kickstart your communications initiatives.

Following the keynote, you’ll have the opportunity to hear from Twilio customers. We believe this is a great way to  learn how our customers are executing on their customer engagement vision using  the breadth of Twilio products. At the end of this session you'll also have the opportunity to engage with the speakers in our interactive panel discussion.

Meet fellow builders and Twilions during the networking cocktail reception to close out our inspiring program.